Student Data Coordinator
Student Data Coordinator
Permanent
Location: Aston, Birmingham
Full Time - Hours 8 – 4.30 Mon to Thurs, 8 – 1.30 Friday
Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities and an early afternoon finish on a Friday.
The Manufacturers' Organisation | Make UK
Join us at the heart of innovation! We are seeking a dynamic individual to fill the role of Student Data Coordinator at our Technology Training Centre in Aston.
As part of our dedicated team, you'll play a pivotal role in supporting our learners and ensuring the smooth operation of our programs.
Main Purpose of the Job:
As the Student Data Coordinator, you will be responsible for maintaining and coordinating delivery and recruitment information for our managed learners.
You will work closely with the STW Account Lead and Technical Lead, liaising between Make UK, STW, apprentices/learners, and third-party providers.
Your role will involve handling enquiries, supporting internal requirements, and maintaining learner records to ensure our programs meet identified standards.
Key Responsibilities:
Act as the main liaison between Make UK, STW, learners, and third-party providers.
Manage and report on learner achievements to meet targets.
Provide timely and constructive feedback to aid learner progress.
Support with SFA requirements and NVQ candidate registration.
Collate management data for STW and learners.
Build and maintain client relationships.
Ensure the highest levels of customer service are delivered.
Assist with administrative tasks such as email correspondence, meeting arrangements, and diary management.
Support team collaboration and efficient information sharing.
Adhere to accounting procedures and liaise with relevant departments.
Carry out ILA reviews and support with EPA arrangements.
Assist with on-site customer support and wider apprenticeship activities.
Enroll learners and undertake any other reasonable duties as required.
Technical Knowledge and Experience (if required):
Full driving licence and vehicle access.
Proficiency in Microsoft Teams, Word, Outlook, and Excel.
Experience with MIS (Compass Suite advantageous).
Knowledge of training provider data processes and client relationship building.
Competencies:
Demonstrates understanding of customer service needs and expectations.
Proactively responds to customer needs in line with business objectives.
Works individually and collaboratively to enhance service provision.
Engages with customers and takes accountability for actions.
Reviews feedback to identify issues and improve processes.
If you're passionate about supporting learners and making a positive impact, we want to hear from you! Join us in shaping the future of education and industry.
Apply now to become our Student Data Coordinator and be part of our exciting journey!
With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK.
Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country.
Everything we do is designed to inspire British manufacturers to compete, innovate and grow.
Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community.
Benefits to include, but not limited to: Free parking, meal service on site, no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance.
We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant.