Medical Receptionist Apprentice

The successful applicant will be required to work as a key member of our staff on a variety of reception and related administrative tasks. 

We need an individual who is motivated, can demonstrate initiative and attention to detail and who is prepared to listen and learn. The role of receptionist is fast paced and dynamic and requires focus and sometimes thinking ‘outside of the box’ to solve problems. Receptionists need to be polite, friendly and resilient too as sometimes patients are anxious and shall we say demanding! In return we can offer you comprehensive training, a friendly and supportive working environment, and the opportunity to be part of a team that values excellent patient service.

Duties will include:

To have a thorough knowledge of all Practice procedures. To work in accordance with written protocols. To process a wide variety of appointment requests from patients according to policy, whether the requests are by telephone, in person, via tasks from doctors and nurses or through patient online messaging. Re-filling reception printers and other small housekeeping jobs Making doctors tea and coffee (as part of a rota for this) Keeping patient information strictly confidential

Training:

Level 3 Business Administrator apprenticeship standard

Training Outcome:

Potential employment of 30 – 37 hours per week on successful completion of apprenticeship.

Employer Description:
The surgery looks after 10,500 patients in the local area with a large team of doctors, nurse practitioners and healthcare assistants. Victoria Road Surgery is part of Lowestoft Primary Care Network and delivers additional services such as physiotherapy, social prescribing and mental health services to Lowestoft patients as well as providing certain evening and early morning appointments that any Lowestoft patient can access. The surgery trains doctors, nurses and medical students. The clinicians at the surgery are supported by an experienced administrative and secretarial team and the excellent Reception team.

Working Hours :
Monday-Friday (pattern of work to be agreed but will be over 4 days with one non-working day). Please note sometimes your pattern of work may include an 8am start or a 7pm finish.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Non judgemental,Patience,Physical fitness