Trainee Microsoft Engineer Apprentice (Integral IT)

First response for support calls Grading calls for impact and urgency Gaining additional information to assist the engineer Leading to 365 admin (password changes, new user additions, offboarding) 1st line support for common 365 faults New builds for customer devices as per build sheet Re-Builds of devices when returned, replaced etc.

Training:

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are: 

Support Technician:

Maintenance or repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades

Training Outcome:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Employer Description:
We're Integral IT: a professional, super-reliable and always-honest IT support company based in Yorkshire. With over ten years of experience, we're great at providing a stunningly fast response to all our clients, whenever they need IT support.

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Creative,Good timekeeping,Good telephone skills,Eligible to work in the UK,Dedicated