Business Administration Apprentice

Managing all reception duties, ensuring a welcoming and efficient front-of-house experience for all through phone, e-mail and face-to-face interactions Proactively address and resolve temporary setbacks in an individual’s experience to maintain a high standard of customer service when connecting with Havencare Analyse feedback to identify learning opportunities and provide timely solutions to improve satisfaction Share insights with your team to preventfuture challenges and enhance service delivery Managing event and meeting schedules, room reservations, and resource allocation Adhering to standard operating procedures for all activities Conducting fire safety checks, cleanliness inspections, and ensuring First Aid supplies are readily available Performing checks between bookings to maintain high standards Overseeing inventory and replenishing supplies and office materials as required Maintaining compliance and accurate records in line with policies and regulations Support the processing and distribution of staff reward and recognition vouchers Supporting the co-ordination of ICT equipment and providing hardware and software support Recording and processing of meeting minutes Supporting the delivery of organisational projects Supporting regular reviews to ensure quality and efficiency of business processes and services Stepping into different responsibilities to cover for absences and adapt to changing priorities Working collaboratively for the greater good of the population that we serve

Training:
The apprentice will train onsite with their employer, learning direct knowledge and skills, with allocated time to complete assigment work The apprentice will also have an assessor and reviews every 9-12 weeks, accompanied with some mandatory workshops

Training Outcome:
On successful completion of the Apprenticeship, you will hold a full level 3 Business Administrator qualification If you are successful within your role, you may have the chance to develop within the organisation

Employer Description:
Havencare is a registered charity and was established in 1987. “Havencare Plymouth” was formed to enable people with a learning disability to move from long-stay institutions (hospitals) to something much better. Back then, “something better” was often a residential service in the community nearer to their original home and families.

Working Hours :
Monday- Friday 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience