Building Assistant - Housing and Property Assistant Apprentice

Daily duties

1.         Deal with Resident’s reasonable requests for assistance.

2.         Always ensure safe use of facilities including checking alarms & CCTV equipment.

3.         Monitor security of building using the systems provided.

4.         Communicate and deal with Contractors/Suppliers when arriving on site.

5.         Report all faults, complaints (ie unreasonable behaviour) or issues to the Management Company. 

6.         Be at the front reception at busy times (9-11am and 4-5pm) and ensure the following:

·         Answer entry/videophone when called.

·         Deal with visitors to site and give them directions to the apartment they are visiting.

·         Direct all parcel and post deliveries to the post room, signing for them as needed.

·         Maintain logs for site visitors/contractors/cleaners.

7.         Conduct at least two full patrols a day – 1 in the morning and 1 in the afternoon.

8.         Whilst on patrol:

·         Check on all Plant rooms, ensuring that all systems are in working order.

·         Check all floor and car park areas ensuring that they are clean, secure and litter free.

·         Make a note of any fault found and contact the relevant contractors if needed.

9.         All Contractors and managing agents going to apartments must be escorted to the apartments unless other wise instructed by the tenant/resident.

10.     Deal with any problems with the lifts.

11.     Deal with requests to have access to CCTV footage.

 

Weekly duties:

1.         Carry out a fire alarm test every Friday at 11am.

 

Training:

As an apprentice, you will be working towards your Level 2 Housing and Property Management qualification. Total Training Provision will be your training provider. This is a work-based apprenticeship, meaning you will earn while you learn, gaining hands-on experience in a real business environment.

Training Outcome:

Upon successful completion of the Level 2 Housing and Property Management Apprenticeship, you’ll have the skills and experience to progress into more senior roles within the housing or property sector. Potential next steps include:

Housing Officer or Tenancy Officer
Repairs or Maintenance Coordinator
Customer Service Advisor in Housing Services
Progression to a Level 3 Housing and Property Management Apprenticeship

This apprenticeship sets a strong foundation for a rewarding career in social housing, facilities management, or property support roles. With further training and experience, you could move into team leadership or specialist housing roles in the future.

Employer Description:
Moonstone Block Management is a privately owned company with a head office in Birmingham city centre. The company’s aim is to offer a professional, friendly and personal service to all clients, no matter how big or small the block, and they pride themselves on looking after their client’s developments in the most beneficial way for residents and owners alike. The company is growing and they are now in the process of recruiting an apprentice who will work as a Building Assistant at a prestigious block in central Birmingham. They’re looking for a conscientious, hardworking and friendly individual to join their team. If you’re interested in a career in block management and you meet the job description below then please apply. Hours of work – Monday to Friday, 7 hours per day, 9am-5pm, with 1 hour lunch

Working Hours :
Monday - Friday 9 till 5 . May be required to work evenings and weekends on occasion.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Patience