ICT Technician Apprentice

Providing first line helpdesk support to students, staff, contractors and visitors. Installing new software, hardware upgrades and replacing components as and when required. Maintaining the upkeep of the school I.T. inventory. Monitoring and logging helpdesk issues on the IT support request system. Supporting staff setting up and preparing equipment around the school e.g. assembly set up, presentation evening, etc. Setting up laptops, projectors, whiteboards, sound systems as and when required, ensuring they are ready to use. Providing basic maintenance and cleaning support for all computer equipment and networks, including the connection and commission of new equipment and security marking. Using systems to set up accounts and reset passwords. Setting up and installing printers. Receiving and checking deliveries and associated invoices.

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:
Salendine Nook High School is over-subscribed, achieves good academic standards and has a reputation as a caring community. In the recent inspection in January 2025, OFSTED graded the school as ‘Good’ in all categories and hence ‘Good’ overall.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills