OFFICE MANAGER

Operations Management:
Manage day-to-day operations of the accident repair centre.
Oversee the work flow to ensure timely and efficient completion of vehicle repairs.
Utilise ADW standard operating procedures to improve efficiency.


Team Leadership:
Lead, motivate, and manage a team of technicians, CSA, Parts and Estimator.
Conduct regular team meetings to communicate goals, policies, and updates.
Foster a positive and collaborative work environment.


Quality Assurance:
Ensure that all repairs meet or exceed industry and company quality standards.
Follow quality control measures to identify and address any issues promptly.
Work closely with technicians to provide training and guidance on quality expectations.


Customer Service:
Maintain a customer-focused approach to service delivery.
Address customer inquiries, concerns, and complaints in a professional and timely manner.
Implement strategies to enhance customer satisfaction and loyalty.


Financial Management:
Monitor and manage the budget for the repair centre.
Control costs, minimise waste, and identify opportunities for cost savings.
Work towards achieving financial targets and profitability goals.


Health and Safety Compliance:
Ensure compliance with health and safety regulations and company policies.
Implement safety protocols and conduct regular safety inspections.
Investigate and address any safety concerns or incidents.


Vendor and Supplier Relations:
Foster relationships with suppliers and vendors.


Facility Maintenance:
Oversee the maintenance and cleanliness of the repair centre.
Coordinate repairs and maintenance of equipment and facilities as needed.