Quality Assurance Manager

£42,000 - £45,000 + Bonus + BenefitsIn order to uphold our client’s exceptionally high standards of product excellence, a passionate and proactive Quality Assurance Manager is required to join one of the UK’s leading suppliers of niche consumable products to the heating and plumbing industry.
The successful candidate will become a crucial member of the team working company-wide to ensure conformance of all aspects of the day-to-day business.

This will include everything from auditing our own processes and procedures, sorting, testing and recording of product returns, arranging independent audits of our supply chain, and working with calibration equipment, test labs and certification agencies.
The ideal QA Manager will have previous experience of implementing ISO 9001 and 14001 Management Systems, with the ability to ensure the business and its processes adhere to the strictest standards.

Key Responsibilities

Deliver a company-wide quality assurance programme, including implementation of ISO9001 and ISO14001
Act as the go-to expert for all things quality and conformance related
Setting up a new lab within the Head Office, for R&D and the calibration of pressure meters, ensuring their accuracy and reliability
Log all instances of product related non-conformance
Analyse causes, identify solutions and recommend actions to be taken to resolve quality
Drive the corrective & preventative action (CAPA) process for the business.
Assist in the resolution of technical and quality issues
Perform internal audits in support of the internal audit programme
Fully investigate & respond to customer complaints
Maintain and improve Internal Quality Assurance System
Handle queries from end-users and internal departments, ensuring total satisfaction

Skills & Experience

Proven experience in QA management, with hands-on experience of ISO 9001 / 14001 Management Systems and accreditations
Knowledge of electrical safety standards and compliance
Expertise in “Goods In” processes and procedures and handling of non-conformances
Strong leadership and coordination skills, with the ability to effectively manage and motivate teams and work on own initiative
Exceptional problem-solving abilities and a customer-centric mindset
Advanced MS Excel skills for analysis and reporting

This is a fantastic opportunity for an ambitious Quality Assurance professional to become part of a team dedicated to excellence! If you're ready to take on this exciting challenge and make a real impact, we want to hear from you.

In return for your commitment, a competitive salary and employee focussed benefits package is on offer.

Apply now!