CUSTOMER CARE COORDINATOR

Customer Care Coordinator
Location – Sale, Manchester
Salary: On target earnings (OTE) of £26,000 per annum (£10.75 per hour pro rata) (Annual rate rise April 2024)
Hours: 40 hours per week, Monday – Friday 9.00am – 5.30pm
Contract: Temporary to Permanent
Our client is a highly successful business with various offices across the UK.

They are looking for Customer Service professionals to join their Manchester office.
Our client embodies a dynamic yet focused team dedicated to achieving unparalleled customer satisfaction.

This role involves driving revenue through scheduling appointments with both existing and potential customers, all while upholding exceptional customer service standards.
We are in search of individuals who share our client's enthusiasm for delivering outstanding customer experiences.
Key Skills/Requirements:

Exceptional communication abilities
Proactive mindset, adaptable to change, and agile in approach
Innate talent for building rapport, even while following a call guide
Self-motivated, taking ownership of personal targets and KPIs
Professional and confident telephone etiquette
Strong organisational skills with the ability to prioritize workload effectively
Comfortable working in a digital environment, preferably with experience in internal databases or appointment booking systems.

In return for your hard work and commitment, our client offers fantastic benefits, including:

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Apprenticeships qualifications
Recognition and reward schemes with Love to Shop Voucher rewards.
Cycle to work scheme