Contact Centre Manager

As the Contact Centre Manager you will be working within one of the best known and admired brands in the world.
For this role, you will help to provide technical operation service, consulting and implementation services across Europe for the Customer Service Operations.
This role will require your knowledge for business practices in Customer Service business and business application knowledge - if you have experience and knowledge on Enterprise Software solutions consulting, then this would be highly beneficial.
Skills & experience:
Essential –

At least 3 years experience as a Team Leader, Data Analyst, Quality or Training Manager at the BPO/Contact.

Centre side or as a Manager in the Brand CS/Contact Centre Team.
Familairity of CaaS System such as SAP, Salesforce, Hybris etc.

and its process.
Arbitration & coordination skills to manage potential disputes between BPOs / subsidiaries / HQ.

Desirable:

Comprehensive understanding/knowledge on the latest Contact Centre solutions/platforms & voice network (IVR, CTI, etc.)

Benefits include:

25 days annual leave
Up to 15% discretionary performance based bonus per annum
Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
Permanent Health Insurance
Private Medical Insurance
4x Life Assurance
£35 per month Flexible Benefits allowance, e.g.

gym, travel insurance, life assurance, health assessment, dental insurance, etc.

If this Contact Centre Manager role is of interest then please apply now.