Senior Customer Care Administrator

Senior Customer Care Administrator

Job Type: Full Time, Permanent
Location: Woolpit, Bury St Edmunds
Working Hours: 37 Hours Per Week, Monday – Friday
Salary: £27,000 - £30,000 (DOE)

Benefits:

A friendly working environmentSage benefitsPrivate health cover after successful probationary period

Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and sliding wardrobes.

Key Responsibilities – Senior Customer Care Administrator:

Assisting with booking appointments with customers in occupied propertiesCoordinating with Service Engineers to attend appointmentsRaising delivery notes and invoicesUpdating information on internal systems and feeding back to principal contractorsManaging incoming calls and email enquiries in a professional and friendly mannerTransferring information from the SAPs system and updating jobs on internal and contractor platformsManaging your own workload while supporting the wider customer care team

Person Specification – Senior Customer Care Administrator:

Previous experience in a customer care or administrative role is desirableHighly organised with excellent attention to detailPersonable and adaptable with a proactive approachStrong communication skills, both written and verbalAble to work independently and collaboratively within a teamGood time management and multitasking abilitiesProficient computer skills including Excel; Sage experience is advantageous, though training will be provided