Regional Operations Director

Regional Operations Director – EMEA (Location: Germany)

A leading global provider of event and production services is seeking a Regional Operations Director to oversee operations across the EMEA region. This role is pivotal in driving growth, profitability, and service excellence while fostering strong relationships with venue partners and clients. The successful candidate will lead a team of venue managers, collaborate with sales leadership, and ensure alignment with company values and strategic goals.
Key Responsibilities

Financial Management

Lead financial performance across the region, including forecasting, cost control, and EBITDA growth Collaborate with finance teams to implement pricing strategies and improve financial outcomes Review and approve capital expenditure requests Monitor key performance indicators and develop improvement strategies Maximise cash flow through effective management of receivables Partner with sales leadership to drive revenue and deliver accurate forecasts

Organisational Leadership

Champion company values and culture across all venues Ensure adherence to SOPs and operational best practices through regular site visits Analyse team engagement data and implement action plans for improvement Represent the company in industry associations and events Support strategic initiatives from the Centre of Excellence

Team Development

Provide leadership and mentorship to venue leaders Promote a high-performance culture focused on accountability and continuous improvement Identify talent and build succession plans to support future growth Ensure training and development programs are effectively implemented Address performance management issues professionally and constructively

Quality & Client Service

Foster a customer-centric culture and ensure world-class service delivery Analyse guest and venue satisfaction surveys to identify areas for improvement Support underperforming venues with tailored improvement plans Build and maintain strong relationships with venue partners and clients Collaborate on new venue openings, contract renewals, and service expansions Partner with talent acquisition to recruit individuals aligned with company values

Qualifications & Experience

Bachelor’s degree required (Business or Marketing preferred) 5+ years in operations, sales, and financial management 4+ years in multi-unit leadership roles Strong financial acumen and strategic mindset Proven relationship management and communication skills Experience with CRM systems, forecasting, and sales planning Ability to lead corporate growth initiatives

Core Competencies

Strategic Planning & Execution Financial Management Decision-Making & Problem Solving Organisational Savvy Team Leadership & Development Customer Focus Accountability & Results Orientation

Physical & Work Requirements

Office-based with up to 50% travel across the region Moderate physical activity including occasional lifting (up to 50 lbs) Requires strong visual and auditory capabilities Work may include evenings, weekends, and holidays Must adhere to professional appearance standards