Senior Operations Manager, QSR

Location: South of the UK – London & Home Counties (Field-Based)

We are looking for an experienced and commercially minded Senior Operations Manager to join a leading hospitality brand during a key period of transformation and growth. This field-based role will oversee a mix of equity and franchised locations, acting as a critical link between the central business and its operator network across the South of the UK.

This is a high-impact role suited to someone who thrives in a fast-paced, performance-led environment and brings a deep understanding of operational excellence across multi-site, branded hospitality.

Key Responsibilities:

Provide hands-on leadership and operational support to both equity teams and franchise partners, ensuring delivery of best-in-class standards, customer experience, and financial performance.Act as the operational bridge between head office and the field, ensuring franchisees are fully aligned with brand standards, priorities, and commercial targets.Use data and insight to drive store-level improvements, supporting operators in achieving sales, service, quality, and profitability goals.Oversee the successful delivery of new openings, refurbishments, and business transitions within your region.Collaborate cross-functionally with central teams across Supply Chain, Marketing, People, and Finance to support efficient execution at site level.Build strong, trusting relationships with site managers and franchisees, providing support, challenge, and accountability where needed.

About You:

A minimum of 5 years' experience in a senior, multi-site operational role, with direct responsibility for 15+ locations.Background in branded hospitality – ideally within restaurants, coffee, QSR, or food retail.Experience working across franchised and equity-owned models, with an understanding of the operational differences and commercial drivers in each.Highly organised, commercially astute, and confident managing large teams remotely and on-site.A natural communicator and relationship builder, able to influence at all levels.Comfortable working across a large geographic area, with frequent travel across London and the Home Counties.