IT Analyst Apprentice

Act as XMA’s first point of contact for all technical incidents and requests, logging and resolving issues via phone, email, or other channels in line with service level agreements Take ownership of end-to-end ticket management, ensuring clear communication and working with the technical support teams to resolve issues Identify, log, and escalate major incidents, underlying problems, capacity issues, and security concerns as needed Deliver high-quality customer service by following service management processes and policies. Respond promptly and professionally to calls, aiming for first-time resolution, and provide advice or basic training where required Support service operations by assisting with maintenance tasks, acting as a service representative for assigned areas, and helping to meet SLAs and performance targets

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:
Potential opportunity to gain full time role

Employer Description:
At XMA, we strive to unlock our clients’ potential by delivering innovative solutions and services that meet their needs. Then, we go the eXtra mile. Because we believe in eXceptional. XMA supports your business every step of the way with our range of solutions and services, each one market-leading and fine-tuned to perfection. From seamlessly deployed hardware and bespoke software solutions, to shielding your assets with cutting-edge security, let our expertise steer your business. We’re with you every step of the way, helping you elevate customer satisfaction, streamline operational efficiency, and fuel growth. With over 35 years in the business and best-in-class solutions, see where eXceptional takes you.

Working Hours :
Days to be confirmed 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills