Technical Account Manager
Technical Account Manager
About Food AlertBased in central London & Wellingborough operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy.
Our clients span many sectors including retail, leisure and education, but hospitality is where our expertise and passion lies.
We work with some of the UK’s most high-profile restaurant, pub and hotel groups such as Mitchells & Butlers, Greene King, JD Wetherspoons, Nando’s, Starbucks, Marston’s and more.
We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients.
Our mission is to be the company that colleagues and clients want to work for and with.
Job DescriptionLocation Home/office split in Wellingborough, Northampton.Hours per week Full time (37.5)Reporting to: Product Director - Food
Job Description:The Technical Account Manager will act as the vital link between our company and our clients in the hospitality industry, focusing on the seamless integration and effective utilization of our food product data software.
This role is crucial for guiding clients through data transfers, API integration, and leveraging the functionalities of our recipe and menu creation solutions, with a particular emphasis on the accuracy of allergen information.
By enabling clients to manage allergen data effectively, the Technical Account Manager will play a key role in helping them safeguard diners and comply with health and safety regulations.
Responsibilities:• Serve as the primary point of contact for client accounts, building strong, long-lasting relationships with stakeholders.• Understand client needs and requirements related to food product data, recipe, and menu management software.• Provide technical guidance and support to clients on data transfers, API integration, and software functionalities.• Work closely with the product and engineering teams to relay client feedback and contribute to the development of product features.• Conduct training sessions and demonstrations for clients and prospects on how to effectively use our solutions.• Monitor and report on the success of clients in achieving their goals with our software.• Assist in troubleshooting and resolving any technical issues clients encounter.• Stay abreast of industry trends and technological advancements to provide informed recommendations to clients and internal teams.• Ensure that clients fully understand how to manage and update allergen information accurately within our system, emphasizing the critical nature of this data for consumer health and safety.
Qualifications and Experience:• Bachelor’s degree in Computer Science, Information Technology, or related field.• Proven experience in technical account management, customer support, or similar roles in the technology or hospitality sector.• Strong understanding of APIs, data transfer methods, and software integration principles.• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.• Familiarity with the hospitality industry, particularly in food product data management, recipe, and menu planning solutions.• Demonstrated ability to build relationships with clients and work collaboratively with cross-functional teams.• Problem-solving mindset with a focus on delivering exceptional customer service.• Willingness to travel as required to meet clients and prospects.
Desirable:• Deep understanding of food safety regulations, including allergen control and compliance standards, relevant to the hospitality and food service industries.• Experience in or knowledge of managing food product data with a focus on allergen information, demonstrating a commitment to consumer safety and health.
What do you get in return: • Lots of support/exposure / on-the-job training & development• Ability to work flexibly from home/office • 25 days holiday plus bank holidays and 3 ‘gift days’ between Christmas and New Year• Additional holiday enhancements (e.g.
a week off if you get married, time off on the birth of a grandchild etc)• Enhanced sick pay• Employee Assistance Programme including face-to-face counselling sessions• Healthcare cash plan incl discounted gym membership• Life insurance• Referral bonuses and vouchers• A fun, sociable team… and working in the hospitality industry we know how to throw a good party!
Hit Apply now to forward your CV.