Apprentice Hospitality Team Member

What will the apprentice be doing?

Duties will be mainly based front of house and will include:

Provide great customer service The ability to go the extra mile for our customers and their needs Taking orders, handling payments Serving drinks and food to customers Clearing and cleaning tables Adhering to standards of service set out by the front of house team Learning how a hospitality business runs on a day-to-day basis Learning about Shepherd Neame products Take a responsible approach to the preparation, sale and service of food and beverages Use appropriate opportunities to upsell and promote additional products and services Demonstrate high personal hygiene standards and a clean workstation ethic at all times Pay attention to detail and have high standards of cleanliness and presentation Be highly organised and has the ability to multitask whilst maintaining an engaging, friendly, and helpful attitude toward customers Anticipate customer needs and can adapt products and services to meet them Actively seek opportunities to make a great guest experience

Training:
Level 2 Food & Beverage Team Member qualification - https://skillsengland.education.gov.uk/apprenticeships/st1488-v1-0 Functional Skills if required Apprentices will have access to an online learning platform & portfolio system Training schedule has yet to be agreed. Details will be made available at a later date

Training Outcome:

After a successful completion of the apprenticeship, a prospect to a higher level qualification & permanent position for the right person. This may progress into a level 3 hospitality supervisor role alongside another apprenticeship course and internal career pathway. 

Employer Description:
Shepherd Neame is Britain's oldest brewer. It was founded in 1698 in Faversham, Kent. It is a family owned brewery which has passed in unbroken succession through five families. It produces a range of cask ales and filtered beers, producing around 180,000 brewed barrels a year. It has more than 300 pubs and hotels in South East England, mainly in Kent and London. Shepherd Neame exports to 44 countries including India, Sweden, Italy, Brazil and Canada.

Working Hours :
Varied shift patterns over a 7-day period, busier in the summer peak seasons which will be confirmed at interview (35 hours per week, days and shifts to be confirmed).

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Initiative,Non judgemental,Allergen Awareness,Willingness to learn