Customer Service Practitioner Apprentice with Newby Primary School

Prime Objectives of the Post

The primary objective of this role is to be the welcoming face and voice of the school, providing exceptional customer service and reception support to our entire school community.

This involves:

Being the first point of contact for all visitors, pupils, parents, staff, and external agencies, ensuring a positive and supportive experience in person, by phone, or via email. Receiving and escorting visitors around the school. Managing the school reception area efficiently and professionally. Providing prompt, accurate, and helpful information and advice regarding school services. Handling incoming enquiries via phone, email, and in person, taking clear messages, and directing communications to the appropriate staff members. Promoting the school positively to parents, community groups, and external agencies. Undertaking essential clerical and administrative tasks to ensure the smooth and seamless operation of the reception area.

Training:

Level 2 Customer Service Practitioner standard. Maths and English Functional skills at level 2 if required. Training delivery will be by weekly online tutorials.

Training Outcome:

The employer may offer a permanent position with the company on successful completion of the apprenticeship.

Employer Description:
At Newby Primary School we see and do everything through our school values. We aim to be Kind, Confident and Successful in everything that we do as staff and as pupils. We also aim to help others be Kind, Confident and Successful too. Our Curriculum is designed to support children in developing our school values, as does our approach to behaviour. Similarly, these values also apply to our school development and professional development agenda with staff too.

Working Hours :
Monday to Friday, 8.30am - 4.30pm, including flexible online delivery 7 hours per week. Make sure to discuss working week at interview.

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative