Apprentice Administration Assistant

Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate Order and receive stocks and stores Transcription and or proof reading of clinics and other letters of a sensitive and confidential nature - ensuring copy letters to other health care professionals/services are sent Receive and make telephone calls to/from GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner Interrogate case notes to identify relevant information and to ensure accuracy of correspondence Data collection, update, management and maintenance of systems relevant to service Collate documents and other preparatory items required for meetings pertinent to the service Word processing/utilising Microsoft Office communication pertinent to the service General administrative and clerical procedures including receiving and sending e-mails, filing, photocopying, scanning of documents and faxing as required Undertake any other relevant administrative tasks that may be required for the effective running of the service Must also be flexible both in availability and being able to offer cover for colleagues when they are absent from work due to annual leave or sickness etc

Training:
You will undertake and complete the Customer Service Practitioner L2 apprenticeship which will be delivered by an external training provider in the workplace one day per week You will receive full training in the Trust's patient information systems - CAMIS/E-CAMIS, Euroking, SysteOne, Symphony, CSA/Spine You will receive full training in the Trust's data recording systems - Datix, ESR

Training Outcome:
Following the successful achievement of the apprenticeship standard, opportunities will be available for the apprentice to progress

Employer Description:
South Tees Hospitals NHS Foundation Trust is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals. Our workforce of almost 10,000+ provides a range of specialist regional services to 1.5million people.

Working Hours :
Monday to Friday 8.00am to 5:00pm

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative