Job Title: Restaurant ManagerLocation: Dubai, United Arab Emirates Package: 12,000 AED per month, plus benefits. I'm currently supporting one of the region's leading casual dining concepts with their search for a Restaurant Manager. This amazing hospitality chain are looking for an experienced restaurant manager to manage one of their flagship stores just off Sheikh Zayed Road, in Dubai. You'll be reporting directly into the Group Area Manager/Director of Operations, and you'll be managing a team of 35 in total. Responsibilities:
Manage Overall Operations Performance of the Store - Ensure the individual store is run to the specified service levels and KPIs established in the areas of Financial benchmarks, customer & employee satisfaction and HSSE.Store Services and Product Knowledge - Ensure all store staff are trained and up to date with full knowledge of all company services, products, and menu items to successfully deliver them to all customers.Manage and Build Customer Relationships - Continually look at understanding evolving customer requirements and build relationships with regular customers.
Review GSI figures, Mystery Shopper and customer feedback to gain a better understanding of the store experience and respond wherever necessary to the customer within agreed timelines.Attend to guest special requirements.Market and Grow the Business - Ensure all store marketing promotions and activities are coordinated smoothly with other departments and are implemented successfully.
Understand and report market forces, changing market conditions, and competition to keep management well informed whilst making recommendations of how to maintain and grow the business.Daily and Weekly Reports - Ensure all reports are completed and submitted on time as required.Internal Communication and Coordination - Work closely with other departments and store managers to promote positive teamwork to run an efficient operation.Manage Human Resources - Regular review of staff performance and staffing levels to maintain store-manning requirements.
Complete HR duties in line with staff scheduling, personal development, and positive teamwork.Development and Training of Staff - Ensure all staff has the tools to carry out their job through regular communication channels, training, and job role development to ensure high standards of service in line with operating procedures and standards.HSSE & Quality Management - Regular inspection of outlet and relevant equipment to ensure adherence to guidelines especially in regard to product and service levels and general cleanliness.
Ensure adherence to all government and regulatory requirements in food safety, hygiene, and equipment maintenance.Financial Responsibility - Responsible for the day-to-day operational revenue and costs, working towards company targets for stores.
Formulate action plans to enhance sales & profitability through monitoring and reducing costs when possible and improving efficiencies.
Qualifications - At least 3-5 years in the hospitality business; hotel or restaurant management qualification preferable including Financial basic knowledge.Professional / Legal Skills - To have Food Industry Customer Service background and qualifications.Computer Knowledge - Essential Knowledge of the Internet, MS Office and Email; experience with in-house technical systems.Communication Skills - Strong communication skills in English both verbal and written.Experience - Restaurant and Catering experience is essential.
Experiences of managing a delivery service an added advantage.Other Skills & Elements - Good with people, independent and able to work towards targets.