Customer Service Advisor
Customer Service Advisor Location: Bournemouth Hours: 8am 5pm, Monday Friday Salary: £27,000 - £29,000 per annum Onsite parking Were seeking a friendly, detail-oriented, and professional Customer Service Representative to join our client on a permanent basis. The ideal candidate will be the first point of contact for our customers and will play a key role in providing high-quality service, resolving inquiries, and ensuring overall customer satisfaction. Key Responsibilities: - Respond promptly and professionally to customer enquiries via phone and email - Provide accurate information regarding products, services, and orders - Resolve customer complaints and issues efficiently - Document customer interactions and maintain accurate records in the CRM system - Direct customer calls to the correct department - Escalate complex cases to appropriate teams when necessary - Follow up with customers to ensure satisfaction Requirements: - Excellent verbal and written communication skills - Strong problem-solving skills and attention to detail - Ability to multitask, prioritise, and manage time effectively - Empathy, patience, and a customer-first attitude For more information, or to apply please send an updated cv to shannon@holtrecruitmentgroup.com or APPLY NOW!