Apprentice Company Service Practitioner

Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner Receive and deal with patients and visitors in a pleasant and prompt manner Keep patients informed of any delays Notify dentists/hygienists/clinicians of patients’ arrivals Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required Prepare patient records and day sheets for each dentist hygienist/therapist Collect and record patient payments and pursue any debts in accordance with the practice payments policy Follow computer procedures to ensure that patient records are properly maintained Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints  Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice Keep the reception, patient’s toilet and reception area tidy and welcoming Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal Help with media and marketing creation and content Assist throughout the practice and perform such other tasks as reasonably requested by the principal Attend all practice meetings as requested Establish and maintain productive working relationships with all members of the dental team Liaise with the practice manager on all matters concerning administration, pay and service conditions Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Training:
The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard Delivered in the workplace via online training with Colchester Institute

Training Outcome:

Build a strong foundation for a rewarding career - we love to see our people succeed!

Employer Description:
At The Dental Studio, we pride ourselves on not just delivering outstanding patient care but also helping our team members flourish. Over the last 20 years, many of our apprentice dental nurses have gone on to become dental hygienists, dental therapists, or stayed with us as valued, experienced nurses and as hygienist. Why Join Us? Be part of an award-winning team who genuinely care about you and your development. Work in a friendly, modern practice with a great reputation. Receive close, hands-on support and mentoring every step of the way. Build a strong foundation for a rewarding career — we love to see our people succeed! Enjoy coming to work in a fun, professional environment where you’ll feel like part of the family.

Working Hours :
Monday 10am - 7:30 pm, Tuesday 7:45am - 5pm, Wednesday 8am - 3pm, Thursday study day, Friday 7:45am - 2pm. Occasional Saturdays 8am - 2pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Team working