Audio-visual technician apprentice

Be the first point of contact for AV related issues or problems for staff and stakeholders at multiple sites across the University, providing technical support to diagnose and resolve issues. Manage, respond to and resolve AV system failures, notifying key stakeholders of the situation whilst liaising with external support and maintenance providers to provide a swift resolution. Put temporary solutions in place where appropriate to restore functionality. Keep accurate and up to date logs for AV system faults, event bookings, asset registers and other required documentation. With support from colleagues in the lecture capture service, configure the timetabling of recordings in the lecture capture system and support the use of Microsoft Teams in the supported spaces. Work with University IT Services or contracted service providers to ensure the swift resolution of any issues relating to centrally supported services e.g. network/wireless provision, presentation laptops etc. Ensure all equipment is stocked with supplies and maintained in accordance with agreed support arrangements. Escort and orient contractors on site as required. Participate in a regular staff appraisals and undertake any training identified.

Training:
Audio visual apprenticeship Level 5 Online day release once a week

Training Outcome:

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

Employer Description:
Oxford is an independent and self-governing institution consisting of the University, its divisions, departments and faculties, and the colleges. Oxford University is divided into four academic divisions. Within these divisions are numerous departments, faculties and schools. Oxford’s museums, libraries and collections provide an outstanding resource for the University and work closely with divisions to deliver teaching.

Working Hours :
Monday - Friday. Varied shift patterns.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Logical,Team working,Initiative,Self-motivated