Switchboard Wilmslow, CheshireHours of Work: Full Time 37.5Salary: £21.5k per annum
About usWe are Citation.
We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years.
Passionate about service, we’re on a mission to revolutionise our colleagues’ and clients' experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
We truly are a “best company” to work for because we employ brilliant people and give them every chance to shine! The RoleWe are looking for someone to join our Client Support team in a Switchboard capacity, to ensure our clients receive the best customer experience from start to finish.
This is a busy role, and I’m not exaggerating by any means; during COVID we were experiencing over 600 calls a day from clients who were needing our expert advice.
So, we need strong communicators, who can work under pressure, yet remain calm and collected! Is this you? The role is solely a phone-based position, you will be speaking to people at all levels, you will be answering calls back-to-back, asking key information, recording this information per client, and put through to the right department and boy do we have a lot of them! We are open to backgrounds, so whether that be proven experience in a switchboard/reception capacity dealing with a high volume of calls, or in an Inbound customer service position across any sector.
What is important to us, is that you can work at pace, able to ask the right questions, potentially delving a little deeper at times to make sure we understand who they need to speak to, teamwork and most importantly POSITIVITY!
Why choose us? Working for Citation you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts, healthcare cash plan, the opportunity to purchase extra leave, pension contributions and more!
Hit Apply now to forward your CV.