Apprentice Contract Support

As an apprentice in our contract support team, your role will be key to delivering exceptional customer service. You’ll develop strong communication skills and attention to detail while supporting both internal teams and clients including:

Building strong relationships with external clients and the internal team, ensuring an outstanding customer experience through clear and professional communication by phone and email. Respond promptly to enquiries from customers, Account Managers, and Engineers, making sure everything is handled within set timescales. Regularly meet with your Team Leader for 1:1 sessions focused on your personal development, progress on business objectives, and ongoing training. Ensure all communications, documentation, and transactions meet company guidelines and regulatory requirements. Carry out any ad hoc tasks assigned by your Team Leader, giving you exposure to different areas of the business.

Training:

The training will be ongoing and mainly office-based, with regular support from experienced mentors to guide you throughout the scheme. Training will take place at our main office, where you’ll get hands-on learning alongside your day-to-day work. Depending on the schedule, training sessions will happen regularly—usually weekly or biweekly—to help you develop your skills step-by-step while you gain real workplace experience.

Business Administrator Level 3 Supporting and engaging with different parts of the organisation and interact with internal or external customers. City of Bristol College Off site in its entirety

Training Outcome:

Strong possibility of full-time employment once apprenticeship is completed, further training and career progression.

Employer Description:
Lancer Scott was established in 1996 and operates across the maintenance, repair, project, and construction sectors. We deliver services to both public and private sector clients, working within housing and commercial markets. The company remains independently owned and is managed by its original founders, supported by a board of directors with expertise spanning various industries. This diverse leadership enables us to offer tailored, high-quality services that meet the specific needs of our clients.

Working Hours :
40 Hours, Monday to Friday (8.00am to 5.00pm, 1 hour lunchbreak). 20 days holiday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Reliable,Punctual