Business Administration Apprenticeship

Act as the first point of contact for new client enquiries, either via phone, email, or in person. Provide a professional and welcoming experience for potential clients Accurately open new client files, ensuring that all necessary documentation is obtained, processed, and properly stored in line with the department’s procedures Provide adhoc secretarial duties, including managing calendars, scheduling appointments, and assisting with the preparation of legal documents and correspondence Assist with managing and responding to client queries, maintaining regular communication and ensuring a high level of client satisfaction Assist with general administrative tasks as needed, including data entry, filing, and document management

Skills and qualifications (desirable):

Previous experience in a legal or administrative role, ideally within conveyancing, is desirable but not essential Strong communication skills, both written and verbal Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively High level of attention to detail and accuracy Proficient in Microsoft Office A proactive and professional approach to work with a strong client-focused attitude

Training:

Level 3 Business Administrator Apprenticeship Standard, which includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the
opportunity to learn:

IT Record and document production Decision making Interpersonal skills Communications Quality Planning and organisation Project management Relevant regulation Policies Business fundamentals Processes External environment factors

Training Outcome:

Possibility of a full-time position upon completion of the apprenticeship.

Employer Description:
Macks Solicitors was founded in 1995, initially as specialist Personal Injury lawyers, particularly serious, life-altering accident claims and related solicitors’ negligence claims. We still have a thriving team of Personal Injury solicitors but as our reputation has grown, so has our strength and our breadth of legal services. Over the past 25 years, we’ve brought together a truly exceptional team of lawyers, support staff and business professionals who, between them, have all of the skills, knowledge and experience necessary to provide a truly complete legal service.

Working Hours :
Monday - Friday (exact hours to be confirmed).

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative