Legal Support Team Apprentice

Reception Duties

Act as the first point of contact for clients and visitors in person, on the phone, and via email Pass on detailed telephone messages. Greet clients and visitors professionally and ensure they are signed in and directed appropriately. Manage incoming and outgoing post, deliveries, and courier services.

Client Enquiries

Handle initial enquiries from potential clients.  Provide quotes on residential conveyancing enquiries. Log and track enquiries accurately and ensure they are passed on to the correct person or team. Maintain a high level of client service and confidentiality at all times.

Client Onboarding

Deal with the onboarding of new clients, ensuring all required documentation is collected and verified. Prepare and send engagement letters in line with firm procedures. Support compliance processes including KYC (Know Your Client) and AML (Anti-Money Laundering) checks. Update client records and systems with accurate information.

Administrative Support

Provide administrative support including filing, photocopying, scanning, and document management. Handle incoming and outgoing post daily, scanning this into the case management system. Assist with diary management, meeting scheduling, and room bookings. Any other administrative duties that are required of you. 

Training and Development  

Work towards an apprenticeship qualification (Business Administration Level 3). Receive ongoing supervision and support from mentors and team leaders. Gain exposure to legal systems, procedures, and professional standards.

Training:

The apprentice will undertake the Level 3 Business Administration Apprenticeship. Day-release training takes place at Burnley College.

Training Outcome:

Potential progression on successful completion of the apprenticeship.

Employer Description:
Farnworth Rose is a leading firm of Solicitors in Burnley & Pendle. Our specialist Solicitors in Pendle strive to help, advise, and achieve the best outcome for every client we work with. We are always on your side whenever challenges or opportunities arise. Farnworth Rose Solicitors offer a warm and welcoming service.

Working Hours :
Monday to Friday, 9.00am to 5:30pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Team working