Apprentice Administrator - Aftercare Department

Key Accountabilities. 

Liaise and maintain effective communication with all Head Office departments and on-site teams  Build and maintain effective client relationships daily Monitor client satisfaction rates and produce reports Ensure quality requirements are fulfilled by providing support to site teams, contractors and maintenance operatives Champion new methodology/services where appropriate Develop and implement training plans for self / maintenance and site teams Administration of computer systems Produce QR codes for the team Print manuals for the Aftercare and Site Teams It is not possible for this document to totally encompass or define all tasks that may be required of the post holder.  The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility

General responsibilities:

The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation To participate fully in the apprenticeship Gateway programme including the attendance at college one day a week To demonstrate Esh Values – we care about people – we do things the right way – we take responsibility – we are courteous – we work together

Training:

The Business Administrator Level 3 will be delivered in the workplace by a visit from a college trainer coach once a month.

Training Outcome:

Upon successful completion of the apprenticeship there is a possibility of permanent employment and going on to complete further qualifications. 

Employer Description:
Esh Construction is the main trading arm of Esh Group, one of the region’s leading privately-owned construction, development, and property services businesses. Operating across the North of England we provide civil engineering, affordable housing, refurbishment, private housing and commercial build services to the private and public sector. Our steady growth to date is testament to our knowledgeable workforce who work collaboratively with our clients to deliver outstanding projects. We have an uncompromising focus on health, safety and quality, and promote a culture that empowers our workforce to be forward thinking and innovative. We are committed to eliminating carbon from our operations by 2040 and to be a ‘truly local’ contractor; supporting the communities and economies in the areas we work through our Queen’s Award winning ‘Constructing Local’ strategy.

Working Hours :
Monday - Friday 8.30am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience