Employer Engagement Apprentice

Duties and Responsibilities:

Track and monitor apprentice applications, ensuring a high-quality, end-to-end service for both applicants and employers. Conduct applicant screening and shortlisting using a standardised assessment process to evaluate suitability for apprenticeship roles. Accurately post apprenticeship vacancies on behalf of employers across a range of online platforms. Respond to inbound telephone and email enquiries from employers, addressing training and development needs effectively. Provide timely and relevant information to employers to support their workforce development goals. Deliver consistent, high-quality support throughout the full employer journey to ensure positive experiences and outcomes. Represent the College at recruitment events to attract prospective apprentices and engage new employer partners. Proactively identify and generate new employer leads, following up on enquiries and exploring training needs. Collaborate with Employer Engagement Officers to meet employer needs for apprenticeships and other College services. Work closely with the Employer Engagement Team to meet monthly performance targets. Build and maintain strong, effective relationships with both new and existing employers. Produce weekly reports on employer engagement activities and apprenticeship applicant progress. Maintain accurate and up-to-date records of employer and applicant interactions using the College’s CRM system. Develop a solid understanding of employer businesses, industries, and cultures to support meaningful engagement. Stay informed and maintain up-to-date knowledge of apprenticeship standards, the apprenticeship levy, the Digital Apprenticeship Service, and apprenticeship funding requirements.# Support the marketing of new sectors, services, and training offers across the college. Contribute to a positive team environment that prioritises high levels of customer and employee satisfaction. Engage in performance reviews, identify personal development needs, and participate in relevant training opportunities. Undertake relevant training and professional development activities, including the completion of qualifications, to enhance knowledge and effectiveness in the role. Take part in staff development programmes as agreed with your line manager. Carry out any other duties relevant to the role as directed by your line manager.

The ideal candidate will be a motivated team player who can demonstrate a passion for customer service and be confident in speaking to a variety of people over the telephone.

You will be trained and developed in our RISE Employer Hub and work towards a Level 2 Customer Service Apprenticeship.

Training Outcome:

To be discussed upon completion of the apprenticeship.

Employer Description:
Calderdale College has dedicated tutors, bespoke facilities and great local partnerships. We are based on Francis Street, Halifax but we also deliver motor vehicle, welding, manufacturing and engineering courses at our Engineering Centre in Brighouse and Motivate Centre in Halifax.

Working Hours :
Monday - Friday TBC.

Skills:
Communication skills,Customer care skills,Team working