Customer Service Apprenticeship

Fit within the Organisation: This role plays a crucial part of the day to day running of the business, working within a friendly team in comfortable recently refurbished premises based in Tollesbury Essex.

Key Responsibilities Include:

Promote products and services as represented by the company to Retail, Trade and Dealer based clients via (not limited to) telephone, email, Web based orders and ‘face to face’ counter sales Assist and action interdepartmental engine/parts/service requirements Identify and source parts and engines via the manufacturers engines, parts and accessories database and catalogues Deal with customer questions and queries relating all aspects of the company business primarily in relation to engines parts and accessories Representing and assisting the company during trade shows on an ‘as and when required’ basis Attend and undertake manufacturer specific/product training as and when required  Goods Inwards processing - To assist as and when required with the process of checking incoming parts orders, goods receive via our in house dealer management system, refilling stock shelfs appropriately and to all company standard operating procedures Parts order picking and packing - To assist as and when required with customer order picking and packing, preparing orders for dispatch, booking on local freight company systems Parts department housekeeping - As part of the team you will be expected to assist with the general ‘Good housekeeping’ of all stock parts and locations along with front counter/shop front display areas preserving a tidy and well presented department/shop General parts department duties - General duties as to assist the parts team and as requested by the Parts manager

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard

Training Outcome:
The company is proud of its long-term employment history offering an Ideal opportunity for a candidate who is looking for long term employment beyond the term of an apprenticeship

Employer Description:
Incorporated in 1973, Volspec ltd has been a driving force within the UK dealer network for high profile brands within their business market, trading from the same premises throughout their trading years. With staff numbers of 20+, Volspec Ltd are now one of the UK’s main Volvo Penta dealers boasting a number of company and individual awards achieved in recognition of customer service excellence and sales achievements. Now with the addition of additional product brands the business is set for positive future growth.

Working Hours :
Standard working week is Monday to Friday 8.00am – 5.00pm with a 1 hour lunch break. Occasional out of normal hours working may be necessary for the working of trade shows and training events.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Initiative,Non judgemental,Patience,Conversant Microsoft office,Positive Attitude,Product knowledge,knowledge of engines,knowledge of transmissions,Good Time Keeping