Service Administrator

An opportunity has arisen for a Service Administrator / Operations Administrator to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions. As a Service Operations Administrator, you will be supporting core operations such as consumables handling, engineer scheduling, and administrative coordination across internal systems. This full-time, permanent role is office-based offering a starting salary of £23,810 and benefits. You will be responsible for: ? Acting as the initial point of contact for customer and internal queries via phone, email, or ticketing system ? Coordinating responses to consumable-related queries and keeping customers regularly updated ? Managing the Meter Management programme, including monitoring and reporting ? Scheduling engineering visits and liaising with clients to confirm arrival times ? Maintaining accurate asset and inventory records ? Ensuring training and knowledge are kept up to date ? Performing administrative duties with accuracy and diligence What we are looking for: ? Previously worked as a Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Office Administrator, Service Desk Administrator or in a similar role. ? Strong interpersonal skills and a professional telephone manner ? Skilled in Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams ? A customer-focused mindset with pride in delivering quality service ? Comfortable working in a fast-paced environment with varied responsibilities What's on offer: ? Competitive salary ? Company-sponsored healthcare schemes ? Life assurance and critical illness cover ? Free on-site parking ? Workplace pension scheme This is a fantastic opportunity for a Service Operations Administratorto join a dynamic team and grow your career in a supportive