People Development Apprentice

Ensure that training agreements and records are filed accurately and undertaken on a daily basis. Produce accurate records and documents including emails and letters. Maintain documents within Teams channels, ensuring sensitive and confidential information is handled in compliance with the Council’s procedures. Support the administration of the training budget, in liaison with the People Development Manager. Support the People Development Assistant in undertaking structure updates and career grade schemes. Monitoring & maintenance of People Development inbox enquiries. Support the evaluate and effectiveness of courses and training programmes undertaken internally and externally, and record findings. Support and maintain effective systems including relevant areas of iTrent. Manage resources for events and ongoing training activities e.g., stationery, venues, refreshments and IT equipment. Support the People Development Assistant with the maintenance of the corporate job evaluation database and associated records. Administrative system support for Skill gate and iHasco. Working with Career Track to support the apprenticeship programme, as required. To support the People Development Manager with any relevant projects and initiatives. Understand relevant laws and regulations that apply to their role including data protection, health & safety, compliance etc. To contribute to high quality management standards and best practice across the service, reflecting the values of the Council. Ensuring that time is managed effectively to achieve Customer Service Practitioner Apprenticeship Standard. Any other duties as required by the People Directorate.

Training:

Level 2 Customer Service Practitioner Apprenticeship Standard.

Town Hall, Station Road, Clacton on Sea, Essex, CO15 1SE.

Training Outcome:

Career progression will be dependent on vacancies becoming available within the team or wider organisation.  Internal employees can apply for roles as and when they are advertised.

Employer Description:
Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.

Working Hours :
Monday - Thursday, 08:45 - 17:15. Friday, 08:45 - 16:45.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Creative,Initiative