Maintenance Apprenticeship

The general repair and maintenance work, both on and off site Ensure all maintenance activities and failures are responded to efficiently and effectively Carry out any reasonable emergency tasks, which are requested by Line Manager/Supervisor To undertake any other type of maintenance work in connection with functioning of the hotel premises as required by line Manager/Supervisor Ensure safe disposal of hazardous waste products In absence of Line Manager/Supervisor, liaise with external contractors regarding small reactive projects Ensuring plat room is kept in good order and free from defects Involvement in H&S daily and weekly checks Be involved in Pro-Active Periodic Maintenance (PPM) across the property Plumbing, Electrics and decorating skills developed Using reporting and recording to identify options and opportunities for improvement in service quality across the hotel and support UK and Northern Europe region

Training:
Basic Electrical Safety & Repairs: Understanding wiring, fuse replacement, and safe use of tools. Plumbing Fundamentals: Learning to diagnose and fix minor plumbing issues (leaks, blockages, etc.). Basic HVAC (Heating, Ventilation & Air Conditioning): Intro to how hotel HVAC systems work and basic maintenance routines. Painting & Decorating Skills: Techniques for touch-ups, wall repair, and maintaining aesthetic standards. Preventative Maintenance Planning (PPM): Understanding scheduling and execution of regular maintenance checks. Manual Handling & Safe Use of Tools: How to lift safely, use ladders and operate hand/power tools. Guest Interaction & Professional Conduct: How to communicate with guests respectfully during maintenance tasks. Department Collaboration: Cross-training on how to work effectively with Housekeeping, Front Office, and Kitchen teams Sustainable Building Practices: How to spot and report waste, conserve energy, and promote eco-conscious facility use.

Training Outcome:

Upon successful completion of the Level 2 apprenticeship, apprentices will have gained valuable skills and experience that can support further progression. This may include opportunities to apply for a Level 3 apprenticeship in a related field, pursue further training or qualifications, or explore entry-level roles within the industry. Continued learning and development will be encouraged to support long-term career growth.

Employer Description:
Novotel Cambridge North is a stylish and contemporary hotel located near the Cambridge North train station, offering excellent access to the city and surrounding areas. The hotel forms part of the globally recognized Accor group, a leading hospitality company with a strong presence in over 110 countries and a commitment to innovation, sustainability, and people development. As part of Accor, Novotel benefits from world-class hospitality standards, training programs, and a culture that values diversity, inclusion, and career progression. Working here means joining a global community with opportunities to grow and learn. The hotel is owed by Essendi, a reputable owner and operator company known for its focus on quality, guest satisfaction, and team development. Together, Accor and Essendi strive to create a supportive and inspiring workplace where team members are encouraged to deliver great service and achieve their full potential.

Working Hours :
Monday to Saturday, 7:30am - 6.00pm, shifts.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Creative,Initiative,Patience