General Manager

General Manager / Front of House Manager– Premium Flexible Workspace

Location: Birmingham City Centre

Salary: Competitive + Benefits

Contract: Full-Time, Permanent

A leading provider of high-end flexible office space is seeking a dynamic and experienced General Manager to lead the operations of a flagship site in central Birmingham.

This is a hands-on leadership role ideal for someone with a strong background in hospitality, serviced offices, or property management — someone who takes pride in delivering impeccable service and maintaining the highest standards across people, space, and operations.

THE ROLE

Full operational responsibility for the site, including team leadership, client experience, and day-to-day functionalityBuild and maintain strong relationships with clients, ensuring high levels of retention and satisfactionLead and manage the on-site team, including recruitment, training, absence management, and performance reviewsOversee all facilities and supplier management, ensuring the space is always presented at an exceptional standardAct as a key point of contact for escalated client issues and ensure prompt, professional resolutionsManage the site helpdesk and coordinate responses to all operational requestsEnsure compliance with Health & Safety regulations across the siteSupport sales efforts by conducting viewings and promoting additional servicesPlan and host community events to enhance tenant engagementWorking from the Prestigious Birmingham City Centre Location

IDEAL CANDIDATE

Experience in a client-facing operational leadership role (e.g., front of house, serviced offices, hospitality, facilities management)Confident team leader with excellent people management skillsExceptional organisational and problem-solving abilityStrong communication skills — calm, professional, and approachableHigh attention to detail and pride in maintaining a premium environmentCommercially minded with the ability to drive retention and promote servicesKnowledge of property or workspace operations is a strong advantageLive within commutable distance to Birmingham City Centre

PACKAGE & BENEFITS

Competitive salary (based on experience)25 days holiday + bank holidaysCompany pension schemeOngoing training and genuine opportunities for career progressionWorking from a flag ship location

Interested in leading one of Birmingham’s most impressive flexible workspaces?

Apply today with your CV and one of the team will contact you if you are shortlisted.

General Manager / Front of House Manager – Premium Flexible Workspace