Business Administration Apprenticeship

Reception Duties

Greeting visitors and showing them to where they need to be, ensuring they sign in, offering drinks etc… Signing for deliveries or sending them to the loading bay Answering and taking call in line with company policy (within 3 rings etc)
 
System: Entering new materials on GO with all the correct data(Size, Price) Entering Price lists and maintaining/improving them in GO Entering new materials on GO with all the correct data(Size, Price) Maintaining customer details within their accounts on GO Up dating prices in GO(Materials & Customer Price Increases)
 
Estimating: Giving customers technical information documents (phometric and acoustic. Advising customer the best way to meet their requirmnets, and helping them overcome any technical problems they may have. Looking at larger projects rates to win the jobs. Discussing up coming projects with customers to fill our future order book. Contacting customers to convert quotes to orders.
Sales Office. Keeping Glass Orders emails fully up to date, responding to queries efficiently. Processing orders daily and leaising with transport and production for delivery dates that meet the customers expectations. Orders are acknowledged within 24 hours of receipt. Confirming Customers deliveries 48 hours before they leave us. Responding to any quotes that come into the teams emails promtley. Processing Daily Invoices/Uploading onto sage. Opening New Accounts with agreed terms and conditions, liasing with MD. Liasing with customers and MD regarding Credit Control of customer accounts.

In all tasks that are carried out I always promote that the heart of our business is the customer, aside from our USP's which are lead time of 10 days from receipt of order and excellent customer service, myself and team will endevour to exceed the customers expectations.

Training:
This is an Advanced Apprenticeship in Business Administration (Level 3 qualification) It will involve a combination of on and off the job training in the workplace You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside monthly online workshops via Teams meetings After between 14 & 18 months  you will be entered to undertake an End Point Assessment, to complete your Apprenticeship The End Point Assessment will comprise of a Project, Knowledge Test, and a Presentation/Interview with the assessor More information on course content and assessment methods will be discussed at interview Functional Skills English and maths if required

Training Outcome:

On completion of the program, the Business Administration apprentice will have the opportunity to obtain permanent employment and further training to enhance their skills and increase responsibilities.

Employer Description:
Senior Glass Systems are one of the UK’s leading manufacturers of high quality glazed units. Installed throughout the UK in both residential and commercial projects, our double and triple glazed units are built to last with reliable long-lasting seals, impressive thermal efficiency and assured noise insulation. From our state of the art manufacturing facilities via our fleet of delivery vehicles we can fulfil any size order anywhere in the UK.

Working Hours :
Monday to Friday, 8.30am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative