Care Office Administrator Apprentice

Key Responsibilities:

Answer telephone calls and respond to email enquiries in a professional and timely manner Support with maintaining accurate records of service users and carers Assist with preparing and updating staff rotas and schedules
File and manage documents, including care plans, compliance records, and training certificates Help with data entry and updating the care management system
Support recruitment administration (e.g., application tracking, interview bookings) Ensure confidentiality and data protection is upheld at all times
Provide general office support, such as photocopying, printing, and ordering supplies Greet visitors and assist with basic front-desk duties Participate in team meetings and staff training Undertake tasks as directed by the Registered Manager or Sensor Administrator

What You’ll Learn:

Administrative processes in a regulated care environment Effective communication with clients, families, carers, and professionals Use of care sector software systems and scheduling tools Time management, prioritisation, and customer service skills Understanding of CQC standards and documentation practices

Requirements:

Essential:

Willingness to learn and work in a busy care setting Good verbal and written communication skills Basic IT skills (Microsoft Office, email, typing) Reliable, punctual, and well-organised Friendly and professional attitude Commitment to completing the apprenticeship programme

Desirable:

Previous experience in an office or care environment GCSEs in English and Maths (Grade 4/C or above) or equivalent

Training:

The apprenticeship training will be delivered by Sandwell College who will support you throughout the programme.

Training will take place in person at your place of work, you will not be requried to attend college (unless there is a requirement for you to retake functional skills).

Training Outcome:

Upon successful completion of the apprenticeship, there may be opportunities for permanent employment within the business in an administrative or coordinator role.

Employer Description:
A Domiciliary Care Service Desired Care 4 U is a registered domiciliary care agency that provides additional support to customers with their day-to-day life. We are here to help customers with daily tasks such as personal care, preparing meals, medication support and other activities that allow them to maintain their independence and quality of life. Our experienced caregivers strive to deliver social care to customers in the comfort of their own homes while maintaining their privacy at all times. Being an inclusive agency, we cater to individuals from a variety of racial and cultural backgrounds. Our support services include Learning Disabilities, Physical Impairments and Sensory impairments, older adults, Mental Health, complex needs, Autism and children from the Leaving Care team. We also help with Social, Physical, Domestic and Personal Care. Desired Care 4 U also encourages and facilitates customers to engage with their communities by providing companionship and assistance for outings and social activities. By promoting social interaction and involvement, customers can experience a sense of belonging, leading to a more enriching and fulfilling quality of life.

Working Hours :
Hours to be discussed at interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience