Apprentice HR Assistant

Your duties will include;

To work accurately and efficiently both as part of a team or unsupervised, prioritising own work and meeting necessary deadlines. Responding to general queries face to face, by telephone, by Microsoft Teams, and monitoring of group mailboxes as directed, passing on standard queries to the appropriate officer. Operation of the HR & Payroll Management system, liaising with the HR team to ensure HR records are maintained correctly.  Assist HR Team in the preparation and production of statistical information and management data reports.     Attendance at departmental meetings and minute taking where necessary. Assist HR Team in the management of sickness absence, providing support with the absence system, and producing sickness absence reports as necessary.    Assist in the administration of HR policies and procedures, ensuring consistency and accuracy. Prepare correspondence for managers and employees using standard letters in relation to staff matters as necessary. To communicate sensitively with a wide range of people, including colleagues, employees, managers and trade unions. Assist in the continuous improvement of the HR service. To maintain information in a confidential manner, following data protection regulations and ensuring HR records are GDPR compliant Assist the HR Team in responding to reference requests, FOIs and Subject Access Requests, including the redaction of specific information. Assist the Job Evaluation Officer in the production of management information and responding to general job evaluation queries. Use of the Agresso system relative to the production and processing of invoices for the HR team. Undertake any other admin tasks as required.

Main Duties (Occupational Health):

Assist with responding to and triaging initial enquiries from departments, schools and employees. Undertaking general administrative duties (e.g. filing, photocopying, opening mail, distribution etc) to progress the work of the Unit effectively. Assist with the maintenance of electronic and physical medical records for the Health Unit. Assist with the preparation of documentation for appointments and meetings as required. Maintaining the Health Unit practitioners’ diaries. Maintaining databases, spreadsheets, SharePoint documents, and tracker systems  relative to the referrals received, medical reports requested, etc. to enable provision of statistical data for sickness absence. Operating all computerised, manual and telephone systems and procedures to ensure an efficient and effective service is maintained.  Assist with the preparation of responses to routine correspondence, requests for copies of medical files and any other material relative to the appointment diaries.  Liaising with outside organisations relative General Practitioner, Consultant and Specialist medical reports.  Operating in a way to ensure that quality assurance procedures are met and maintaining confidentiality and observing data protection guidelines at all times.

Training:
Qualification - Level 3 HR Support Apprenticeship. The training will be delivered at the workplace.

Training Outcome:
Apprentice will receive on programme support from an Apprenticeship Officer and Careers, Information, Advice and Guidance support during the last 2 months of their Apprenticeship contract Job seeking support is also included

Employer Description:
Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme. Inclusive Recruitment - We are proud to be an organisation which embraces diversity and difference. We employ colleagues who each bring their own unique skills to deliver an excellent service to our customers. We always recruit the most talented people for any role, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation. We aim to be reflective of the communities that we operate in. We promote diversity and encourage applicants from all backgrounds. Visit Inclusive Recruitment (sefton.gov.uk) for further information regarding the Council’s approach to Inclusive Recruitment. Equal Opportunities Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

Working Hours :
Monday - Thursday 9am to 5pm Friday 9am to 4pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience