IT Support Apprentice (Hampden Capital Plc)

Your duties and responsibilities in this role will consist of:

Assist in providing first-line support to users, resolving basic IT issues and escalating more complex problems to senior team members.  Log and manage support tickets using the helpdesk system, ensuring timely resolution of issues.  Help with the installation, maintenance, and support of IT hardware and software using remote tools and deskside support.  Assist in maintaining and updating IT documentation, including user guides and troubleshooting procedures.  Establish good working relationships with users and provide exceptional customer service. 

Company Values:

Trust

Trust is the bedrock of every successful business relationship. That’s why we always act openly, ethically and in good faith, single-mindedly pursuing our clients’ best interests in order to earn their trust and confidence at every turn.

Excellence

We aim to lead the way in everything we do, and we hold ourselves to the highest possible standards in all areas. This is how we repeatedly deliver the exceptional performance and unparalleled service that satisfies each client.

Partnership

By working proactively with our clients, partners, the Lloyd’s market, and by keeping closely aligned with their changing needs, we will together ensure we deliver against their ambitions and look after what matters to them the most.

Progress

We will challenge ourselves daily to find new and better ways to add value. We will never stop exploring for big ideas and original approaches that will unlock responsible opportunities for our clients and for our business.

In addition to the duties listed, the jobholder is required to perform other reasonable duties (within the jobholders’ capabilities) assigned by line management.

Training:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

·       Helpdesk Operations and Functions

·       Maintaining Digital Systems and Services

·       Fundamentals of Digital Systems

·       Administration of Digital Systems and Services

·       Change Management

·       Teamwork and Communications

·       Introduction to System Security

·       User and Stakeholder Training

·       Working in Digital Support

·       Data Operations and Security

·       Pathways and Career Progression

Training Outcome:

There is the potential for this role to become permanent after successfully completing the apprenticeship.

Employer Description:
Hampden is a leading provider of specialist insurance, investment and financial support services. It has grown to become the largest provider of Members' Agency services in the Lloyd's insurance market. Hampden is a family-owned group, focusing on the London market and international insurance and financial services sector. We manage in excess of £2.3 billion of client assets per year into the London market, making us the pre-eminent investor in the market. Its key areas of operation are in Lloyd's Members' Agency services, underwriting, insurance company administration, bespoke Run-Off insurance management, audit, tax and consultancy services.

Working Hours :
Monday to Friday - 8:30AM – 4:30PM – to start then will be 9:00AM – 5:00PM later.

Skills:
Communication skills,Team working,Microsoft Office,Written communication skills,Strong customer service skills,Logical approach,Eagerness to learn