Business Administrator Apprentice

Answering telephones - first point of contact when answering calls Effectively and accurately handling customer service enquiries (e.g. Settlement Figure requests) Responsible for the appropriate distribution of customer service emails Maintenance of computerised and manual records (Cleansing customer files to remove unnecessary information, ensuring documents are scanned so we hold a digital copy) Day-to-day filing/photocopying/scanning Monitoring stationery stock levels and ordering when appropriate Production of documentation for signing by customers Processing of payouts once signed documents received Liaising with suppliers to request invoices and any amendments Contacting funders to provide relevant information and ensure payouts are smoothly processed Loading of new proposals onto deal management system Checking and processing own book payouts Learn to use Leasesoft for our own book lending (inputting of deals & in life servicing once live) Completing relevant searches requested by the sales team/directors required for underwriting (Experian, land registry, valuation) Actively chase any outstanding original documentation for own book agreements if not received at payout To attend and/or complete any mandatory training courses stipulated by the Company To ensure the educational aspects of the apprenticeship are completed in a timely manner

Training:

You will be working towards a Level 3 Business Administrator Apprenticeship standard.

You will receive on and off-the-job training and support from an assessor and an Apprenticeship Advisor.

You will be required to attend Cornwall College St Austell on a fortnightly basis as part of the apprenticeship training.

Training Outcome:

Potential to move to other areas of the business internally, such as collections or sales, as well as progressing into the administration team. Opportunities are also available in the wider group in marketing, HR and finance.

Employer Description:
Ignition is a leading provider of vehicle and asset finance, helping finance a diverse range of plant, machinery, business equipment, motor, light and heavy commercial vehicles and renewable energy. Our finance solutions are provided either through our funds, or via joint trading relationships with a panel of major finance houses. Ignition doesn't just refer to external funders - we also lend directly from our own funds. This dual role allows flexibility, more control over proposals, potentially faster decision making, and access to deals competitors may not offer. Customers receive dedicated account managers and one-on-one support. A more human, responsive and supportive experience throughout the finance journey. Funds a wide range of assets including commercial vehicles, construction equipment, renewable energy tech and agriculture machinery. Based in the Southwest, but serving clients across the UK as part of the STAR Asset Finance Group. Combination of regional knowledge with nationwide capability.

Working Hours :
Monday to Friday, 9am to 5pm, 1 hour lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience