Care Agency Customer Support Apprentice

Main Duties & Responsibilities

Answering phone calls and responding to emails from clients, family members, and care staff Booking and updating care appointments, using scheduling software or spreadsheets Communicating with carers to confirm shifts, relay updates, or pass on service user information Handling enquiries and concerns in a professional and empathetic manner Maintaining accurate client records and ensuring confidential data is up to date Welcoming visitors or callers to the office and providing helpful support Supporting the care coordination team with admin tasks like typing care plans or updating rotas Monitoring service user feedback and helping to resolve minor issues where appropriate Learning about safeguarding, confidentiality, and professional standards in care Working closely with supervisors and mentors to develop skills and complete coursework

Training:
As part of the apprenticeship, you’ll receive structured training through a recognised training provider while gaining hands-on experience in the workplace You’ll typically spend 20% of your time on off-the-job training, which may include online learning, workshops, or study sessions with your tutor You’ll work towards the Level 2 Customer Service Practitioner qualification, covering topics such as communication, handling enquiries, managing information, and customer satisfaction You’ll be supported by your workplace mentor and training provider throughout the programme, with regular reviews to track your progress and help you succeed

Training Outcome:
To progress within the business to a full-time position or to a higher level apprenticeship

Employer Description:
A Domiciliary Care Service Desired Care 4 U is a registered domiciliary care agency that provides additional support to customers with their day-to-day life. We are here to help customers with daily tasks such as personal care, preparing meals, medication support and other activities that allow them to maintain their independence and quality of life. Our experienced caregivers strive to deliver social care to customers in the comfort of their own homes while maintaining their privacy at all times. Being an inclusive agency, we cater to individuals from a variety of racial and cultural backgrounds. Our support services include Learning Disabilities, Physical Impairments and Sensory impairments, older adults, Mental Health, complex needs, Autism and children from the Leaving Care team. We also help with Social, Physical, Domestic and Personal Care. Desired Care 4 U also encourages and facilitates customers to engage with their communities by providing companionship and assistance for outings and social activities. By promoting social interaction and involvement, customers can experience a sense of belonging, leading to a more enriching and fulfilling quality of life.

Working Hours :
Hours to be discussed at interview.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience