Customer Safety Administration Apprentice

You’ll be joining our Customer Safety team as an Administration Apprentice, supporting the delivery of compliance and safety programmes that keep our customers safe. This role offers hands-on experience across our key compliance areas Gas, Electrical, Water Hygiene, Fire, Asbestos, and Lifts, collective known as "The Big 6.” You’ll work alongside experienced professionals, learning how we manage safety contracts, analyse data, and support projects across our homes. 

What you will be doing (with support & training): 

Providing administrative support to Strategic Managers, Contract Delivery Officers, and Technical Officers across the Big 6 compliance areas Helping co-ordinate contractor activity including appointment bookings, letter generation, and follow-ups Updating internal systems and databases such as our CRM QL, SharePoint, and compliance trackers with key contract, customer and safety data Supporting with meeting organisation, agenda setting, and minute-taking Assisting in the preparation and distribution of reports, presentations, and compliance packs Handling day-to-day queries from internal teams and external partners in a professional and helpful manner Supporting access coordination, scheduling, and customer liaison activities Helping to maintain accurate digital records for audits, certifications, and safety documentation Participating in team meetings, site visits, and project activity across the department Reflecting on your learning and completing all apprenticeship-related assignments and activities 

Training:
Business Administrator Level 3 Functional skills in maths and English level 2, if required Internal and external training opportunities

Training Outcome:

Here at Great Places Housing group we are passionate to support your career development and will provide the successful individual with a range of skills and experience to develop a strong career within social housing.

Employer Description:
Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities, which would not be achievable without the great people in Great Places’ workforce. Whilst social purpose is very much at the core of what we do, we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.

Working Hours :
Monday - Friday, working either 8.00am to 4.00pm or 9.00am to 5.00pm. Will be discussed on interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience