IT Service Desk Support Apprentice

Provide excellent global technical support, advice and resolutions of IT issues to end-users across all levels of the Company via the Service Now portal, remotely and face to face.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

Respond to telephone calls, emails and Service Now requests for technical support Create, track and monitor problems to ensure timely resolution Escalate issues to the appropriate group when needed Identify, research and resolve problems reported by end-users Support Aptos Retail POS System Write tickets and assign jobs to the appropriate IT personnel Administer user accounts Install, configure and troubleshoot hardware and software, including portable and handheld devices Document procedures in order to use them in our knowledge base Own issues until job completion

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 Information communications technician qualification

Training Outcome:
Career progression opportunities Possibility to secure a full-time position after successful completion of apprenticeship

Employer Description:
Our product reaches consumers through our strong domestic wholesale footprint, from department to athletic and specialty stores. Approximately 5,300 company- and third-party-owned retail stores worldwide. And the international market, our highest growth category and over half of our total business.

Working Hours :
Monday - Friday (9:00am - 5:30pm) Shifts TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Passion for ICT,Positive attitude,Motivated,Troubleshooting,Proficiency in all Windows