Account Executive Apprentice - Print Marketplace Team

The Print Marketplace (PMP) team are responsible for handling all customer enquiries through APS’ exciting and innovative print portal for wider public sector customers.

Are you:

Customer focused and driven to provide excellent customer service A good communicator and able to solve problems under pressure Confident to guide and advise clients through the print specification process Effective at managing a high workload & meeting agreed SLAs Keen to learn & develop your skills Confident and able to call on appropriate stakeholders within APS and external supplier organisations

Skills required:

Experience of print management or a customer services background is preferred. Ability to multitask and remain calm under pressure; able to deal with several enquiries simultaneously through various contact channels, e.g. email, phone and chat A positive and passionate approach to your work, reliable and flexible. Have experience in using multiple online portals to manage workload and enquiries Proactive approach to identifying and using own initiative to drive savings A commitment to providing customers with a first-class service

Training:

As an apprentice, you will work with your training provider, BPIF Training, who will provide full academic support. We offer extensive in-house, on-the-job training to set you on the path to a successful career within The APS Group.

Upon successful completion of the apprenticeship, you will achieve a Level 3 Business Administrator standard. You will be provided regular time within your normal working hours to meet the requirements of your apprenticeship programme. Training will take place via interactive online workshops, along with regular 1–1 sessions with your dedicated BPIF Training Coordinator.

Training Outcome:

Upon successful completion of the apprenticeship, a full-time role may be available, subject to business needs.

Employer Description:
Since 1961 we’ve been all about working with great people to make more possible for our clients. You’d be joining a family of over 900, so you’ll never be stuck for advice, expertise and networking opportunities. Together we lead the way in marketing and communications. Whether we’re producing exciting creative for advertising or managing a client’s entire print spend, we’ve got pretty much everything covered.

Working Hours :
Monday to Friday, specific working hours to be agreed with the successful candidate.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience