This role is based in the company offices in Gibraltar (Southern Europe) and is NOT a remote role so you would need to relocate to Southern Europe.RecruitGibraltar are currently recruiting for a Head of Client Operations to join a successful and diverse banking operation who, due to their continued success and expansion globally, is on the lookout for an enthusiastic, innovative and driven professional.
The role is responsible for leading and developing Client Operations, Client Onboarding and implementation projects.
You will play a pivotal role in ensuring the successful delivery or projects and ensure the delivery of efficient operations across various functions.
You will take the lead in supporting, guiding and leading a team of project managers and operations professionals.What will you do as a Head of Client Operations - Banking?Team Leadership and Management:• Lead, motivate and mentor a team of project managers and operations staff.• Set clear performance expectations, provide regular feedback and conduct performance evaluations.• Mature the projects and operations teams.• Become the internal operations champion within the organisation.• Remediate client escalations and escalate to the executive team when necessary.• Develop & create Policies and Procedures.• Development plans, support, and embed a culture of continuous development.Project Management:• Project management - full lifecycle from inception to closure.
Requirements gathering, project scoping, designing and implementing a project plan while being able to identify potential risks, issues and dependencies while meeting agreed deadlines.• Become the SME for Visa and Mastercard implementation projects.• Develop and manage project timelines and resources.• Progress reports; produce regular reporting for internal MI.• Ensure effective communication and collaboration between the project team and the rest of the business.• Liaise with key stakeholders, internally and externally.• Proactively identify and action opportunities for alignment with scheme mandates and relevant regulations.• Lead multiple projects simultaneously.• Lead on any ad-hoc projects and requests as required by the business.• Ensure that project outcomes meet or exceed quality standards and client expectations.• Implement quality control measures and continuously seek opportunities for improvement.What do you know that makes you a great Head of Client Operations - Banking?• Previous banking or financial services experience in a similar role is essential• Proven experience as a senior project manager and/or operations manager.• Demonstrated success in leading project teams and achieving project objectives.• Strong organisational skills, ability to meet tight deadlines and work effectively under pressure;• Develop rapport and build strong relationships with different functions of the Bank;• Be able to work closely and effectively with both internal and external stakeholders;• Focused individual that is personable with good attention to detail;• Project lifecycle management;Salary £50k - 60k based on experience with bonus & benefits package.