Plumbing & Domestic Heating L3 Apprenticeship

Hyde Housing works across a diverse range of properties within the Hyde Group and are looking to strengthen their customer facing plumbing and domestic heating teams with enthusiastic individuals who truly know their future lies in this expert field. Supported by experienced on job mentors alongside structured learning as part of their apprenticeship, the successful candidates will learn to diagnose and carry out repairs and replacements of all domestic plumbing and heating systems, to deliver a prompt and high standard service to residents enhancing overall customer satisfaction with the Hyde Group properties.

This role focuses on developing core plumbing skills in the first two years, including installation, maintenance, and repair of domestic water and sanitation systems. Apprentices will gain hands-on experience and technical knowledge to become a competent plumbing professional.

Key Responsibilities:

Provide a professional plumbing trade services to residents ensuring internal and external work sites are adequately protected, respecting customer privacy and property and safety whilst ensuring a high level of customer service is delivered. If responsible for a Hyde van, perform routine maintenance checks on vehicles, reporting defects, accidental damage, or loss of property in accordance with standard procedures. Assist with maintaining and monitoring the supply, stock, and use of plumbing and heating trade materials, ensuring only quality materials are utilised for any repair work undertaken enhancing the standard level of properties and service the Hyde Group offers customers. Exercise and promote the highest levels of duty, care, and safety within all working environments to minimise any exposure to risk for all Hyde Group employees, properties, and customers. Communicate effectively to our residents in their homes and demonstrate excellent customer care skills. Assist and learn, training alongside qualified gas engineers in the delivery of works such as boilers, pipework, radiators and heating systems and day to day responsive repairs maintenance. Learn, understand, and adhere to all safe systems of work Health and Safety requirements, policies, risk management guidelines to always ensure safe working procedures. Always wearing personal protective equipment (PPE). Ensure any tools or machinery are operated following approved safety instructions/regulations. Report any accidents occurring or dangerous incidents and near misses promptly to both Health & Safety and other relevant Managers. Report any accidents occurring or dangerous incidents promptly to both Health & Safety and other relevant Managers. Demonstrate appropriate behaviours to ensure that an excellent service delivery is maintained in all aspects of the role. Demonstrating professional representation of the company through appropriate professional behaviours. Apply all knowledge, behaviours and skill attributes being achieved during the apprenticeship to your role at work. Adhere to all Hyde Groups policies and procedures.

Training:
Plumbing & Domestic Heating Level 3 Apprenticeship. On the job mentoring with experienced colleagues.

Training Outcome:

Although not guaranteed, for the right candidate, on successful completion of their apprenticeship there will be prospects of moving into an improvers’ role at the end of an apprenticeship.

Employer Description:
Hyde Housing is part of the Hyde Group, a collection of organisations committed to providing great homes, services, and supporting the communities we serve. Together, we own or manage around 125,000 homes, making us one of the largest and most diverse housing and community services providers in the country.

Working Hours :
8.30am to 5.00pm, Monday to Thursday and 8.30am to 4.00pm on Friday, including one day at college at Chichester.

Skills:
Problem-Solving Skills,Attention to Detail,Adhers to safety protocols,Accident Prevention,Health & Safety Aware,Follows instructions,Excellent communication,Interpersonal skills,Works collaboratively,Team player,Time Efficient,Results driven,Meets deadlines,Willingness to learn,Adaptable,Flexible in approach,Customer Service Aware,Conscientious learner,Proactive,Respectful of others,Understands diversity,Genuine interest in plumbing