Returns / Warranty Co-ordinator
Job role: Returns / Warranty Co-ordinator
Location: Waltham Abbey
Hours: Full-time (Monday to Friday 8am to 5pm including 1 hour unpaid lunch
break) - contracted 40 hours per week
Salary: £25,396 per annum (paid monthly)
About our client
Centric Talent is currently recruiting for a Returns / Warranty Co-ordinator to join our clients team at their warehouse in Waltham Abbey.
Our client is one of the UK's leading suppliers of bathroom, kitchen and plumbing products, supplying products to retailers up and down the UK.
Job overview
You will play a vital role in maintaining accurate Returns / Warranty Co-ordination across our national distribution network. Your focus will be on data accuracy, supporting warehouse operations, and resolving discrepancies quickly and efficiently to ensure the smooth running of the supply chain.
Structure:
This role will report to the warehouse Manager but will have a close relationship with all other shift patterns.
The ideal person:
Have good communication skillsHave good attention to detailIs self-motivated, reliable, and have a 'can do' attitudeIs able to work under pressure in a time-constrained environmentKey activities and responsibilities:
Responsible for the management of own brand spares in Waltham AbbeyWorking closely with the customer service team to support customer enquiries for warranty claimsWorking with sales, customer service, quality and warehouse teams to ensure that issues are understood to protect customer service levels and feedback information to the businessChecking product specifications and compatibility in line with business and customer requirementsCommunicating with Customers to resolve any warranty claims associated with own brand productsWorking closely with the warehouse team to examine goods returned from customersEnsure good stock products are returned to their correct location.All Branded faulty goods to be placed in quarantine area for inspection or return for credit to manufacturer.All own brand faulty products to be stripped down for spares as requiredMaintain accurate stock records for spare partsPrepare for and carry out regular Stock Takes in accordance with company stock take procedures.General House Keeping duties.All duties to be completed in line with current Health & Safety Guidelines.Up to date knowledge of products, technology and regulations are maintained.Any reasonable duty as requested by your Line Manager.Experience and education:
Full understanding of all company procedures and requirementsExcellent product knowledgeNumeracy and literacy skillsCustomer focusedGood communication skillsTeam PlayerPositive outlookShift pattern
Monday to Friday 08:00-17:00 (including 1-hour unpaid break)23 days Holiday - increasing to 25 after 3 yearsIf you feel you have the relevant experience then we'd love to hear from you, apply today!