EPA Administrator Apprentice

You will also receive full training and support to develop the core knowledge, skills, and behaviours required of a Business Administrator, in line with your apprenticeship programme.

EPA Coordination & Scheduling

Support the scheduling and coordination of End-Point Assessments with employers, apprentices, and assessors Confirm and record EPA booking information and assessment logistics using MBKB’s EPA management systems Maintain clear, up-to-date calendars and internal communications

Administrative Support

Accurately update apprentice records on relevant platforms (e.g., ACE360, internal CRM) Produce documentation including confirmation emails, assessment results, and feedback forms Assist in managing digital files and supporting evidence in line with GDPR and MBKB’s quality standards

Compliance & Reporting

Support internal audits by ensuring documentation and records meet ESFA and Skills England standards Help monitor apprentices’ progress in EPA Assist in generating reports for performance tracking and quality assurance

Customer Service

Act as a first point of contact for EPA-related queries from employers, learners, and tutors Deliver professional, timely, and supportive responses to all stakeholders Gather feedback post-EPA to support MBKB’s continuous improvement culture

Learning & Development

Engage fully with your apprenticeship and MBKB’s internal development programme Attend training workshops and complete required portfolio tasks and assessments Shadow other departments to broaden your understanding of MBKB’s full apprenticeship offer

Training:

A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (18 months including endpoint assessment) topics covered include:

The Organisation Value of their skills Stakeholders Relevant regulation Policies Business Fundamentals Processes External environmental factors IT Record and document production Decision making Interpersonal Skills Communications Quality Planning and Organisation Project management

You may need to complete Level 2 maths and English Functional skills (if you cannot evidence prior grades)

Training Outcome:
Full time role

Employer Description:
MBKB is a leading training and assessment provider specialising in professional apprenticeships across Business, Finance, HR, and Leadership. Renowned for our personal approach, high-quality delivery, and expert team, we provide exceptional learning experiences for both apprentices and employers. We are now looking to expand our support team by welcoming an enthusiastic and detail-driven EPA Administrator Apprentice to help deliver smooth and compliant end-point assessment experiences.

Working Hours :
Monday to Friday 9am- 5pm Remote working

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience