Business Office Administrator Apprenticeship

For this role, you need to be a team player and able to work in a busy environment. It’s a busy transport office.. you'll be dealing with our drivers who are out on the road, as well as liaising with other depots in the network.

Our customers are our priority, excellent customer service is a must!

You will be responsible for dealing with the day-to-day administration tasks for the business.

You will get the opportunity to learn and develop your business and customer service skills under the guidance of the small team who have a lot of experience and knowledge to share. As you progress, you will be given more responsibility and you will have the opportunity to work towards a full-time position at the end of your apprenticeship.

After training, the role will include:

General administrative duties such as data input and customer returns Dealing with depot emails Answering the telephone and dealing with enquiries Daily use of our transport systems   Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation that are relevant to your post, to meet the overall business objectives.

Training:

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator apprenticeship standard Level 2 Functional Skills maths and English if equivalents are not already achieved You will also develop the skills, knowledge and behaviours required to work within an office environment This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions All evidence will be logged to your electronic portfolio

Training Outcome:
Great prospects for progression to a full-time position for the right candidate

Employer Description:
Based in Skipton since 1987, Euro-Tran Despatch is a service-driven, environmentally-conscious business with a reputation for service that is second to none. We are a friendly local company, employing local people and supporting the local economy. Euro-Tran remains proud of its association with Skipton and the Yorkshire Dales. From our Airedale Business Park Depots, we continue to support over 300 Aire Valley clients, having done so for over 30 years. We offer a full range of services: whether you need to send a mailpack, a courier pack, packages or pallets or even an item sold on e-Bay, we will be pleased to help. We can also provide storage and offer a Picking Operation for your goods. The Environment remains at the forefront of our operations, and we make every effort to minimise our carbon footprint to ensure our business does not impact the beauty of the Dales. In addition to our rigid Environmental Policy, we offer a Dales drop-in service to larger carriers, hauliers, and businesses for those last-leg deliveries into the Dales. By grouping such deliveries into our Skipton depot, we help minimise heavy vehicle activity along the fragile Dales lanes. Our parcel network, APC Overnight, is the largest UK network. Like Euro-Tran, APC is service-driven and is recognised year-on-year in the Triangle Express Parcels Survey (the industry “Bible”), achieving consistently better client feedback than its global peers.

Working Hours :
Monday to Friday, 10.00am - 6.00pm with 1-hour for lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative