ICT Apprenticeship

Delivering outstanding service and technical support, both remotely and onsite, to our large base of contract customers, from a variety of business sectors, and including some project work Monitoring and updating the service desk ticket system Diagnosing issues and performing first time fixes where possible Managing fixes and repairs/replacements for faulty IT equipment Advising customers appropriately and communicating regularly regarding open tickets Working with 2nd and 3rd line support teams to deliver support to customers Setup and installation of new equipment – desktops, laptops, printers, servers, networking, etc. Administration of Active Directory, Exchange, Microsoft365

Training Outcome:
The successful candidate may be offered full-time employment

Employer Description:
SupportDesk UK is a dedicated Information and Communications Technology (ICT) support company based near Manchester Airport. It was established to support the increasing client base of its sister company NAS UK Ltd.

Working Hours :
Monday to Friday 8:30am to 5:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Desire to learn new skills