Customer Service Practitioner Apprentice

The apprentices’ main responsibilities will be allocated to them on a daily basis. Includes:

Responsibility for daily reports - a daily report is run which diarises which matters are due for attention on that specific date. From this report, the apprentice will deal with each matter in turn, discussing the next step in the process, preparing the relevant correspondence/response and updating the Delta system; or, if necessary, escalating the case to the appropriate team. Dealing with phone calls both with clients and customers. Dealing with emails both with clients and customers. Dealing with daily post, delegating to whichever member of staff needs to deal with the incoming correspondence. Updating our internal systems and databases. Receiving progress reports from Courts, which will need to be sent on to Clients urgently, and instructions given/received if necessary. Filing, where necessary.

At Essex Law Limited we work well as a team and share workloads if needed, therefore your schedule could change from day-to-day dependant on the flow of incoming work, meaning you will get a good mix of an admin, legal and customer service workload.

Training:
The apprentice will be working towards the Customer Service Level 2 apprenticeship standard. Delivered in the workplace via online training with Colchester Institute.

Training Outcome:

Progression to other qualifications within the firm.

Employer Description:
Essex Law Limited is a specialist law firm in Clacton on Sea. We are a small inclusive team who are very friendly.

Working Hours :
Monday to Friday, 9.00am - 5.00pm, with a one hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Logical,Team working,Patience