Project Administrator Development Lead

JOB DESCRIPTION

BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!

Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.

Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.

Project Administrator Development Lead

GENERAL PURPOSE OF THE JOB: The Project Administrator Development Lead is responsible for developing and delivering comprehensive training programs for all employees assigned or transitioning into the Project Administrator role. This position ensures new and existing team members are equipped with the knowledge, tools, and resources necessary to successfully perform the duties of a Project Administrator. In addition to training responsibilities, the Trainer will serve as a fully capable backup for the Project Administrator role, stepping in as needed to provide coverage and ensure business continuity.

Success in this role requires a high level of operational knowledge, strong interpersonal skills, a detail-oriented mindset, and the ability to translate complex processes into accessible training modules. The Trainer must model best practices, remain current with policies and system updates, and foster a culture of continuous learning and performance excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Design, update, and deliver onboarding and continuing education programs for Project Administrators across all relevant project types (e.g., Patch and Repair, General Contracting, IAQ, Safety P&R, Diagnostics, TRACE, etc.) Train employees on WTI documentation standards, compliance procedures, SAP Sales Order workflows, financial documentation, and customer billing practices. Maintain training materials, standard operating procedures (SOPs), and visual aids in alignment with WTI policies and system changes. Create and maintain a central knowledge base or training library. Facilitate one-on-one and group training sessions both virtually and in-person, using tools such as Microsoft Teams, Smartsheet, and Salesforce. Conduct assessments to evaluate knowledge retention and identify ongoing training needs. Act as a functional backup for Project Administrators by stepping into active project management roles during high volume periods, absences, or vacancies. Monitor the performance and accuracy of administrative processes during backup assignments to ensure compliance and timely execution. Provide mentorship and support for new Project Administrators during their transition period. Serve as a subject matter expert for the Business Operations team and assist in continuous process improvement initiatives. Collaborate with Supervisors, Field Representatives, and IT to ensure alignment on process execution and training priorities. Track and report training activities, progress, and feedback to departmental leadership. Lead periodic process audits to ensure compliance with documented procedures, identify process deviations, and recommend improvements. Track recurring issues and questions from trainees and use these insights to drive training program enhancements and SOP revisions. Support software or platform rollouts by creating or delivering role-specific training materials and hosting Q&A sessions. EDUCATION: Bachelor's degree from four or 5-year college or university

EXPERIENCE: Four to seven years of related experience and/or training

SKILLS AND ABILITIES:
Expert knowledge of administrative project workflows, compliance documentation, and customer billing systems. Ability to clearly communicate complex processes to a diverse group of learners. Strong proficiency in Microsoft Office Suite, Salesforce, SAP, e-Builder, Smartsheet, and related systems. Detail-oriented with excellent organizational and time-management skills. Strong interpersonal, facilitation, and conflict-resolution skills. Ability to manage multiple training sessions and deadlines simultaneously. Professional demeanor with a collaborative mindset. Capable of working independently and adapting to evolving business needs. Proven ability to design adult learning programs tailored to diverse learning styles. Strong coaching and mentorship skills, especially in guiding early-career or transitioning employees. Confidence in managing group dynamics, conflict resolution, and navigating team resistance to change. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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